Sign-in help 1 All 2 Action 3 Adventure 4 Animation 5 Comedy 6 Crime 7 Documentary 8 Drama 9 Family 10 Fantasy 11 Horror 12 Music 13 Mystery 14 Romance 15 Sci-Fi 16 Thriller 17 War 18 None 19 Western 20 VideoGame 21 Sony PS 22 Suspense 23 Xbox360 24 Adult 25 Wii 26 Local Themes 27 Nintendo DS 28 Sony PSP 29 Sony PS2   FAQ FREQUENTLY ASKED QUESTIONS How do I rent a DVD? Touch the screen to begin browsing for your movies or press Press the search method you desire Touch the title you wish to rent or buy. This will add it to your cart Follow the on-screen instructions to swipe your card Enter your e-mail address to receive a receipt Wait for that automated rental kiosk to dispense the selected titles How do I return a DVD? Touch the button on the main screen Insert your DVD into the return slot Wait until your receive a confirmation that your DVD was returned successfully Press to return more titles or press to end the process What is a PromoCode? A PromoCode provides you with a type of discount ranging from a discounted title to a free rental. PromoCodes are either displayed on the machine for one time use or e-mailed to you for special discounts. To find out more about a PromoCode call the help number displayed on the automated DVD kiosk. What if I lose a DVD? A customer is responsible for the duration of the rental period. If lost, your card will be charged the amount according to the rental agreement. Which cards are accepted? This automated DVD kiosks accepts the following debit and credit cards: Is my credit card information secure? Yes. This automated DVD kiosk uses SSL (Secure Socket Layer) software that is the industry standard and is the best secure electronic commerce transaction software available in the market. Your personal information on the credit card is encrypted to prevent it from being read as it is being transferred over the internet. Where does my e-mail address go? Your e-mail address is NOT shared with any third parties. E-mail is used primarily to send your receipts, notify you of special promotions or that movies are in stock when available. What are Late Fees? Late fees are fees charged when movies are returned passed their due date. Late fees accrue according to the rental agreement of this DVD kiosk. To find out what the late fees are, please read the rental agreement. How many DVDs can I rent at once? To protect our customer, the number of rentals are limited. This automated kiosk has a limit of 3 for non-members, 5 for silver or gold members, and 2 for platinum members. The limits are mean to protect both of us and our customers from fraudulent or stolen credit cards. Have additional questions? This automated DVD kiosk is operated by Ken Moss. We value your business and appreciate any type of feedback from our customers. For feedback or questions please call 410-688-3552 or visit us at http://DVQuick.dvmatic.com Ken Moss 15 Churchville Road, Suite 115-185, Bel Air, MD 21014 ken.moss@fivestaratm.com Why is my DVD not accepted upon return? There are several reasons why your DVD is not accepted, some of which have to do with the case, some with the DVD itself or with the RFID tags. The DVD case is damaged and cannot enter the slot The RFID tag cannot be read. Our automated kiosk uses Radio frequency ID tag instead of bar codes. They are placed on the inner circle of your DVD under the ¡°Do not remove signature¡± sticker displayed in the center of the DVD. If tampered with or removed the DVD may not be read because the tag was damaged. The incorrect movie is in the case. Make sure that the actual DVD you rented is in the case provided. Only one out of the two DVDs in the case were returned. There is a problem with the automated kiosk

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